If you have encountered the Genshin Impact crash at startup, unable to launch, not installing, or black screen, the first thing you must do is check the operating system compatibility requirements, if your system does not meet the requirements, it’s probably the reason why you are experiencing any of the above issues. Although the game is playable on windows 7 service pack 1, we suggest you play it on Windows 10.
Here are the minimum system requirements to play the game.
- OS: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit
- Processor: Intel Core i5 or equivalent
- RAM: 8 GB
- Graphics Card: NVIDIA GeForce GT 1030 or better
- DirectX Version: 11
- Storage Space: 30 GB or more
Fix Genshin Impact Won’t Launch, Crash at Startup, Unable to Launch, Not Installing, and Black Screen
If you meet the minimum requirements and you are still experiencing the Genshin Impact crash at startup, unable to launch, not installing, or black screen, you probably didn’t approve the game in the Windows Defender or antivirus popup. Ensure that the game is whitelisted on your antivirus software or the Windows Firewall and Defender.
Some other areas of concern are listed below.
Uninstall FACEIT Anti-Cheat
For players who are using the FACEIT Anti-Cheat program, especially for CS: GO players, they will face the issue of Genshin Impact not starting up. FACEIT seems to block the files from Genshin Impact loading properly, hence why the game can crash. Your first solution to this problem is to uninstall FACEIT Anti Cheat, otherwise, find the program where the file is stored that is making FACEIT block it. If you do not wish to uninstall FACEIT Anti Cheat, then you can find the program that triggers the crash by:
Go to File Explorer > Program Files/FACEIT AC > Open the program and check under Service.log for any files that are getting blocked.
Once you have your hands on the file name, make a quick Google search of the name, it will show you which program it is coming from. You can then decide whether you need to uninstall the program or not.
If you find your game still having problems with launching, then you will need to change settings or disable your Firewall/Antivirus software entirely, as these can block Genshin Impact.
To let Genshin Impact get through Firewall:
Go to Windows Control Panel > Windows Defender Firewall > click Allow App or Feature on the left panel > Change Settings > Find and select Launcher.exe > Allow Public and Private Networks
Click Apply and restart your PC for the settings to change, then launch the game to check.
If you are seeing the “The application cannot start correctly (0xc000007b)” error, it’s because there are corrupt or missing DLL files. Repairing or replacing the DLL file can fix the issue. Although, there are a number of ways to fix the error, here is what you must try first.
Go to the game’s launcher install directory and locate the file vcredist2013_x64.exe, double-click on it to begin the installation. Next, go to the Microsoft website, download and install VC_redist.x64.exe. Once the installations are complete, restart the system and launch the game. The error should be resolved. If it persists, here are some alternative solutions.
Terminate Unnecessary Applications
With so many games, third-party software that forcefully injects themselves between operations cause crash in the game. Hence, the first thing we must do to resolve the Genshin Impact crashing on PC or failed to launch error is suspend all unnecessary programs and then launch the game. Here are the steps you can follow.
- Press Windows Key + R and type msconfig, hit Enter
- In General tab, uncheck Load startup items
- Go to the Services tab
- Check Hide all Microsoft services
- Now, click Disable all
- Click on Apply and OK.
Try launching the game and check if the crash at startup, unable to launch, or the black screen still appears.
Open another Game
Some players have reported a quirky fix to Genshin Impact not loading or Launching. They have said to open the game Valorant and stay on the menu screen for some time, then you can either close the game or let it run in the background. After that, launch Genshin Impact, and the issue seems to go away. It is not certain if only launching Valorant will help or if it can work with other games as well, but this fix seemed to work for a lot of players.
Alter config settings
Changing the configuration settings for Genshin Impact seemed to help with launching issues. Go to Run > type regedit > press enter > type in Computer\HKEY_CURRENT_USER\Software\miHoYo\Genshin Impact in the search bar. Double click on UnityGraphicsQuality_h1669003810 – change decimal value data to 0. You can also do this another way by launching Genshin Impact > Hold down Shift key > change value in the configuration window.
Updating the Graphics Card Drivers
The cause of Genshin Impact’s black screen could be an outdated graphics card driver or fullscreen optimization. Nvidia recently released the latest Game Ready Drivers, ensure you have updated the driver software to that. If the error still persists, locate the game executable at C:\Program Files\Genshin Impact\GenshinImpact.exe > right-click > Properties > Compatibility > check Disable fullscreen optimization and Run this program as an administrator.
Check if the black screen in the game is fixed.
Run the Game as Admin
If the Genshin Impact won’t launch the possible cause could be you have not provided admin privilege to the game and that’s preventing it from writing or performing certain functions on your PC. Therefore, you must provide admin permission to the game. To do that, go to the desktop shortcut of Genshin Impact, right-click, select Properties, go to the Compatibility tab, and check run this program as an administrator. That’s it, now attempt to launch the game.
Disable VPN Software
Gamers rely on VPN software to play games for a range of reasons; however, not all games like VPN software, and when such a connection is detected you may face problems launching the game. Therefore, if you are using a VPN, disable it and check if the game works.
Clear Windows Temporary Files
Sometimes temporary files can become corrupted. These files are used by the game for better performance, but corruption can cause the game to crash. Delete these files and allow the game to download new files. This can potentially resolve the error. Here are the steps to delete temp files from your OS.
- Open the Run dialogue box by pressing on Windows Key + R
- Type %temp% in the field and hit Enter
- Press Ctrl + A and hit Delete (if you cannot delete some files, let them be and close the Window)
Modify Discord Settings
If you are using Discord, here is what you need to do. The in-game overlay and the hardware acceleration of Discord are also known to cause a crash in games. So, if you have the software installed and running disable the overlay and hardware acceleration. Here are the steps you can follow.
- Launch the Discord app and click on User Settings
- Click on Voice & Video in the left menu
- Locate Advanced by scrolling down and click
- Next, disable OpenH264 Video Codec provided by Cisco System, Inc. and Enable Quality of Service High Packet Priority
- Go to Overlay and disable it
- Go to Advanced anddisable Hardware Acceleration.
Hopefully, the above solutions have resolved the Genshin Impact won’t launch, crash at startup, unable to launch, not installing, and black screen. If the problem persists, raise a ticket with the developers or put the problem in a relevant forum. Additionally, if you have some other problem with the game or a solution that’s worked for you, let us know in the comments.
I did everything and still nothing… i load it up and i can hear the music and get the genshin cursor but its just a black screen…
Same, did u fix this already???
i did everything here but it doesn’t work. when i open up the launcher it just says ‘get game’ instead of launch and when i click get game it says to check for updates, but then it says that failed to check for updates, and retry or cancel. no matter what i do i dont know how i can fix that.
Do I have to restart in order for this to work?
my game doesn’t have pop ups that tells its problem but it only appears adn disappears in my task bar after launching it I already did disabling my anti virus and trusting it to the firewall but still nothing.. hope you can helpme
Have you looked into services.msc? If nothing so far has been helpful, here is a solution at the Genshin Forum https://forums.mihoyo.com/genshin/article/20840 that seems to have helped a lot of people, but create a quarantine folder before extracting, just to be extra safe.