Genshin Impact players have not been able to log into the game on their Android phones, stating that the game crashes or won’t load at all. In this guide, we will see how to fix Genshin Impact crashing on Android/Mobile.
Fix Genshin Impact Crashing on Android/Mobile Devices
Fans of the popular RPG Genshin Impact have been reporting an issue on mobile devices, particularly on Android. For any player, the app seems to crash or won’t load at all. Here are some ways to fix Genshin Impact crashing on Android/Mobile devices.
Read More: Fix Genshin Impact Error Code 9011
- Check System Requirements: You should check if your phone has enough RAM and storage to play the game. You can find the phone specs for Genshin Impact online.
- Reinstall the game: Try to reinstall the application and see if the game starts up again.
- Clear Cache and Storage: Go to Settings > Applications > Find Genshin Impact > Force Stop > Click Storage and Cache > Clear Storage and Cache > Restart device
- Run the game on Low Graphics: changing the in-game settings seems to stop Genshin Impact from crashing.
- Update Chrome and Webview: These are system applications that can crash the phone if it is not updated. You can check for Chrome and Android System Webview on the Play Store to check for any updates.
- Uninstall Webview updates: If updating it didn’t fix it, you can try uninstalling Webview updates entirely. Go to Settings > Apps and notifications > all apps > Android System WebView > click on the three-dot up in the top-right corner > Uninstall updates > okay > Restart Device.
- Download Genshin Impact from Samsung’s Galaxy Store: this worked for players who own a Samsung mobile, instead of downloading the game from the Play Store, download and run Genshin Impact from the Galaxy Store.
- Play on another operating system: Some players have reported playing Genshin Impact on iOS without any problem.
- Check Server Status: If Genshin Impact Mobile is down for maintenance, then you will have to log back in some other time.
- Contact Support: If you are unable to load up the game on mobile at all, it would be worth raising a ticket with the support team or cross-play your account with a PC or console.
That’s all there is to know about how to fix Genshin Impact crashing on Android/Mobile Devices. If you liked this guide you can check out our other guides as well.