Diablo Immortal is finally out on both mobile devices and PC. The game has seen a smooth launch so far, but some players have reported the purchase failed error on iOS and Android devices while trying to log in. This error is mostly encountered while trying to buy the empowered battle pass and other in-game items like eternal orbs, etc.
In this guide, we will help you fix this problem on Android and iOS versions of the game.
How to Fix Diablo Immortal Purchase Failed Error on iOS and Android Devices?
The possible fixes for both Android and iOS have been listed below.
How to Fix Diablo Immortal Purchase Failed Error on Android?
You can follow these fixes on Android devices to solve the purchase failed error.
- Try restarting your device. Most of the time, a quick restart fixes a lot of issues.
- Clear the cache of both Google Play Services and Google Play Store.
- Double-check the payment information you have supplied to the Google Play Store account.
- Double-check your payment methods and make sure they have enough balance to carry out the transactions. Make sure to include all applicable taxes and fees levied on the base price as well.
How to Fix Diablo Immortal Purchase Failed Error on iOS?
The following fixes have been reported to work on iOS devices showing the purchase failed error. Make sure to try them once.
- All of your Diablo Immortal purchases can be carried out from a single Apple ID. All of your Battle.net accounts are associated with a single Apple ID. So, try buying the items from the registered ID.
- Players have also reported that if you try to buy an item using your Apple ID that has already been bought from another Battle.net account with the same Apple ID, the game shows an error prompt saying “You’ve already purchased this. Would you like to get it again for free?” Players who click on OK will get the Purchase Failed error. In this case, buy the product from the particular Battle.net account on a PC, or use another Apple ID for the purchase.
If none of these issues help you out, consider reaching out to Blizzard for further support.