Snapchat users are facing an issue where they are unable to open Snaps. You know that you have received a snap, but you are unable to open. It’s an excruciating felling, either due to the suspense of not knowing the message in the snap or the worry of appearing rude not responding to the snap. Either way, it’s a situation you would want to fix ASAP.
The ‘Tap to load’ screen appears but the tap is unresponsive and does nothing. Stick around and we will help you resolve the Snaps won’t open issue and the unresponsive Snapchat ‘Tap to Load’ screen.
Fix Snaps Won’t Open – Snapchat ‘Tap to Load’ Screen
Lately, a large number of Snapchat users are experiencing the unresponsive ‘Tab to Load’ screen problem. Fortunately, there are a number of proven solution to resolve the error. However, since there are a large of possible causes, you need to go over each fix one at a time and between each solution attempt to open the Snaps. If a solution works, stop there or proceed until Snapchat ‘Tap to Load’ screen problem is fixed.
Fix 1: Verify Internet Connection
When you first face the issue, you must verify that your internet connection is working and stable. Users in some countries have instable internet and that could be the cause of the problem. If you are using your home Wi-Fi, ensure that you are close to the router/modem and the signal strength is strong. You can also run other online programs to verify your internet connection is in working condition and capable of downloading data over the internet.
Now, attempt to download the Snap, if it’s still unresponsive, try changing your internet connection. If you are using Wi-Fi, switch to mobile network or the other way around.
Fix 2: Change DNS
Often connectivity problems can arise when you are using the default DNS of the device. For this purpose, we recommend you use the Google DNS, which is considered one of the best. Quite a number of users were able to resolve their problem by changing the DNS. Here are the steps to change DNS.
- Head over to Wi-Fi settings > Modify Network > Advanced Settings > Change IP Settings to Static
- Now in the first fiend DNS 1, type 18.104.22.168 and in the second DNS 2, type 22.214.171.124
Fix 3: Reboot the iOS or Android Device
If the above two solutions have failed to resolve the error, the age old magic of reboot may do the trick. If we had a penny for every time restarting worked to fix an application error, we would be riding Ferraris by now. So, perform the complete reboot in your respective device – Android or iOS.
Fix 4: Clear Application Cache
Most applications store cache on your device. Cache are files stored by the application to improve the functionality and speed of the application. These are files that the app requires and does not have to download every time you load the application. However, sometimes these files can become corrupted or overwritten causing a range of application problems including the Snaps Won’t Open – Snapchat ‘Tap to Load’ Screen problem. As such, you must clear the cache and it may resolve the error.
Whenever you encounter an error with an application, you should clear the cache. Here are the steps for both devices.
The user’s on Android – go to Settings > Applications > Snapchat > Storage and click on Clear cache.
iOS users – Open Snapchat > Settings > click on Clear Cache
Fix 5: Clear Conversation from the App
If the issue is occurring with a specific user’s Snap, then deleting the conversation may be the ideal fix to resolve the Snapchat “Tab to load” screen not working. The process is quite simple and you are probably familiar with it.
Open the Snapchat app and go to Account Operations. Click on Clear Conversation and you will have see the option to remove the chat of the specific individual. Before you proceed with clearing the conversation, remember once you clear it the snaps sent and received from the person will be gone for good.
Fix 6: Ensure Snapchat has Adequate Permissions
Without adequate permission, the app may not function desirably and may fail to perform certain essential functions like downloading Snaps. Ensure that you have provided Snapchat the right permissions and it may fix the Snaps Won’t Open – Unresponsive Snapchat ‘Tap to Load’ Screen.
Go to Settings, click on Permissions and enable all the necessary permissions.
Fix 7: Check for Updates
Using an outdated software may also result in an error or the bug that prevents snaps from loading. As such, you need to update the software. For users on iOS, open the Play Store and look for any available update for the application.
Android users can check for the same on the Play Store. If there is an update available, install the update and the Snaps Won’t Open – Unresponsive Snapchat ‘Tap to Load’ Screen should be fixed.
Fix 8: Reinstall Snapchat
Finally, if nothing else has worked, uninstall Snapchat and re-download and install it again.