Marvel Rivals is out now but players are encountering multiple bugs and issues such as crashing, unknown error 220, can’t get currency to buy the pass, among others. Adding to these issues, many players are also reporting that they are unable to access the game due to “Login error – Unable to retrieve data. Error code 21”. According to reports, players are experiencing this error on Xbox Series X right after pressing X on the splash screen. If you are also encountering the same error and looking for an effective solution, do not miss to check out this guide.
How to Fix Marvel Rivals “Unable to Retrieve Data. Error Code 21”
We have checked several posts and comments from the players and gathered all potential methods to fix Marvel Rivals “Unable to retrieve data. Error code 21”.
1. Perform a Hard Reset
The very first solution shared by some of the players is to perform a hard reset. This will help to fix the connectivity or software-related issues on your Xbox console. Here is how you can do it:
- Hold the Xbox button on the front of the console for 10 to 15 seconds until it shuts off completely.
- Unplug the power cable from the console for at least 30 to 40 seconds
- Plug the power cable back in and turn the console back on
- At last, relaunch the game and the error should be fixed now.
2. Switch Between Wired and Wireless Connections
The next thing you can try is to switch your internet connection which will help to bypass some restrictions or fix conflicts with your current internet setup. That means, if you are using a wired connection, then unplug it and switch it to WiFi. Or, if you are on WiFi, try connecting to your router using an Ethernet cable.
3. Reset Your Internet Connection
Next, try refreshing or resetting your internet connection which will help to fix temporary network-related issues. For this, try restarting your router/modem by unplugging it from the power source for about 30 to 40 seconds and then plugging it back in.
Alternatively, try switching your connection from WiFi to Mobile Hotspot to fix any ISP-related issues.
4. Reinstall the Game
Have you tried all of the above workarounds and still experiencing the same issue? Then, your last resort is to uninstall the game and then reinstall it. The fresh installation of the game will help to fix any corrupted game files that could be causing error code 21.
That’s all you can try fixing Marvel Rivals “Unable to retrieve data. Error code 21”.
