Lately, many FC 25 players are reporting on various forums that they have not received the “Hero Pack”. Players who pre-ordered the Ultimate Edition of EA FC 25 were supposed to receive pre-order content, including the Hero Pack, but they still have not received it. According to reports players have already tried opening the game several times and also restarted their console many times but still they are facing the same problem. Thankfully, there are a few steps you can take to resolve this problem.
How to Fix EA FC 25 No Hero Pack
Many frustrated players say that they have already contacted an advisor of EA Help but they have not yet responded. If you are experiencing the same problem, this guide will show you all potential methods to fix it.
1. Redeem Your Single-Use Code
The very first solution to fix the “No Hero Pack” problem in “EA Play Pro Edition” is to redeem your single-use code properly. To do that: Log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers. These steps together are referred to as “redemption.” This will give you pre-order content including Hero Pack.
However, if you pre-ordered the Standard Edition or the Ultimate Edition after August 20th, then click here for more information. You might have to wait until September 20th to get them.
2. Contact Support Team
Even after going through the Redeeming process, if you are still struggling to obtain your Hero Pack in EA FC 25, then the last thing you should do is reach out to EA Help for further assistance. If you are eligible for the Hero Pack and it is still not showing up for you, then their team can help you to get it. Let them know what steps you have already taken and they might help you with additional troubleshooting workarounds.
Unfortunately, these are the only things you can try to fix the EA FC 25 no “Hero Pack” issue.
