Clash of Clans is a popular mobile strategy game developed by Supercell. It has been running with great success since 2012, and the game has been expanding further every year, which Town Hall level 15 at the horizon. However, in spite of regular and thorough beta testing, some bugs might still crop up in the game. This guide will take you through all the fixes available when your game is crashing in Clash of Clans.
How to Fix Clash of Clans Crashing
The first thing you should check is if the problem only affects you or players around the globe. It’s a good idea to check out the official handles of Clash of Clans on Twitter, as they take maintenance breaks from time to time.
You can also check Twitter by using the search option to see if there are any updates by players who are having a spotty connection in their game. If it is a global issue, you will need to wait for the developers to fix it.
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However, if you have established that the problem only affects you, it is up to you to find a solution for it. Here are the possible ways through which you can get your game back to normal again. You can follow these steps in order until the problem is fixed.
Relaunch the app
Close the game properly by exiting and swiping it off your running apps page. After waiting a minute or two, open the app again and wait for it to respond.
Check Network Settings
If the app doesn’t load, it might be a problem with your internet connection. Check if other apps on your phone can use the internet, and check your Network Settings by going to your phone settings. You can try switching your Wi-fi to Mobile Network or vice-versa if the problem persists.
Restart your Device
Sometimes relaunching the app is not enough. You will need to power off your phone and restart it, waiting for the system to refresh. Once it is done, you can try launching the app again.
Reinstall the App
There is a chance that your game files have become corrupt, so doing this step will help to fix the problem. Delete the Clash of Clans App only if you have backed up your progress into your GameCenter or Google Account. Without a backup, you will lose all your progress. After deleting it, download it again from the Play Store and log into your account.
Clear Phone Storage
If you don’t have enough space to download the game, consider deleting some other app or media. Sometimes the game cannot download new game files if your storage is full, which might be what is causing these issues. Use a storage booster to clean up some files.
Clear Cache
You can clear cache for the game by going to the game settings and tapping or Force Stop and Clear Cache. You can also choose to Clear Data which acts like a hard reset such as uninstalling. Make sure you are have a backup of the game in your account.
Perform Factory Reset
If everything else fails, your phone might be the problem. Instead of getting a new phone, you can wipe your phone’s memory and storage completely by performing a factory reset. This generally involves going to Phone Settings and confirming the Factory Reset option, but check out the specific guide on factory reset for your phone model.
If you’re looking to play Clash of Clans on PC, check out our guide on How to Play Clash of Clans on PC?