New World has a lot of potential in the unique MMO genre. The game is set to release on 31st of Aug this year. And while the game is mostly bug free, you may run into the New World ‘No Product Information Found, Cannot Initialize Game’ error. From what we gather, this error is a glitch with the game that can surface every once in a while. We do not know if this error will transfer to the main game, but if it does it has a very simple and straightforward solution. Stick around to know more about the error and how to fix it.
How to Fix New World Unrecoverable Error ‘No Product Information Found, Cannot Initialize Game’
The identified reason for this error is an operating system that’s not supported by the game, but there can be other causes as well. As we mentioned, we encountered this error a few times on Windows 10, but were able to fix it by the simple restart of the computer. If you are lucky you may be able to resolve the New World ‘No Product Information Found, Cannot Initialize Game’ error by a simple reboot of your device. If not, here are some more solutions that’s worked for other users.
One of the solutions to the error is to play on a system that’s supported by the game. If you are on Windows 7, try Windows 10. For users on Windows 10 who are getting the error, ensure that you are on the latest built of the operating system. If you are running the game on the Windows Insider Preview, revert back to the stable built to fix the error.
Disabling the IPv6 is also known to fix this error. To disable it, look for the network or Wi-Fi icon on the Tray Menu and right-click on it. Choose Open Network and Sharing Center > Change Adapter Settings > right-click on the active network adapter and select Properties > uncheck Internet Protocol Version 6 (TCP/IPv6) and press OK.
If the above solutions have failed, here is a checklist you can go through.
- Ensure that the Amazon and Steam accounts are linked.
- Go to the install folder of the game, locate EasyAntiCheat folder, and Run it as admin.
- Press Windows Key + R, type services.msc, and check that the EastAntiCheat service is not disabled. It should be set to manual or automatic.
- Finally, verify the Integrity of game files.
The complete error message that you may encounter is, “Unrecoverable Error. No product information found, cannot initialize Game. Please contact Customers Service for this product.” If the solutions in this post does not work and you meet the requirements to play the game, getting in touch with the developers may be your final option.
If you have a solution for the New World ‘No Product Information Found, Cannot Initialize Game’ Error that we did not cover in the post, you can share them with the community in the below comments section.