If you’re trying to use Xbox Remote play, you may have encountered some issues when attempting to connect over cellular or external WiFi networks. Many users have reported problems with getting a black screen and error message when trying to use Remote Play from a mobile data or cellular connection or a remote WiFi connection.
The good part is that the Xbox officials are aware of this issue and currently working on it. They have shared information about the issue on the forum, but currently, there are no workarounds available for this issue.
Many users have reported issues with the feature, including connectivity problems and other issues that can make it difficult to use.
How to fix Xbox Remote Play issue on iOS
There are some solutions from users on Reddit for the issue. However, these workarounds are not always effective, and there are definitely ongoing issues with the Remote play feature.
Re-enable Remote Play
In some cases, users have been able to force a connection by enabling or re-enabling Remote Play, performing hard restarts of both their iPhone and Xbox or going to the “console info” settings.
Downgrade iOS Version
One potential solution to these issues is to downgrade your iPhone software to iOS 15.2.0. Many users have reported that this has solved the problem for them, allowing them to use Remote Play without issues. However, if you are running iOS 16.0.2 or higher, this may not be an option for you. It’s worth noting that these issues have been reported on a variety of Apple devices, including the iPhone 13 Pro Max, iPhone X, and iPad, and that reverting to iOS 15 has solved the problem for some users.
One of the things you should try if you’re having trouble with Xbox Remote Play is resetting the console. This can help clear out any issues with the system and get it running smoothly again.
If you are experiencing issues with iOS Remote Play and are unable to downgrade your software, there are a few other things you can try. One option is to contact Apple support or the Xbox support team for assistance. They may be able to provide additional troubleshooting steps or inform you of any known issues that may be causing the problem. You could also try searching online forums or social media platforms for solutions or suggestions from other users who have encountered similar issues.
However, you can still follow the thread and vote as helpful if you feel the information provided was useful. It’s worth noting that this thread has already been viewed by over 133,000 people and marked as helpful by 1,128 people. If you’re still having trouble with your issue, it may be worth searching for other resources or reaching out to customer support for further assistance.
These issues can also manifest as a black screen and error message when attempting to connect over cellular or external WiFi networks, as well as problems connecting an existing console to the Xbox app. While downgrading to iOS 15 may solve the problem for some users, this may not be an option for everyone. If you are experiencing these issues, it may be worth contacting Apple or Xbox support for assistance or looking for solutions online.