Like many users, are you also wondering why can’t I direct message on TikTok?Well,there are many reasons why Tik Tok messages may not work. If you find that Tik Tok DMs are not loading their inbox, there are certain things you can check which could fix TikTok Direct Messages not working. Let us check out.
How to Fix TikTok Direct Messages not working
First thing first, it is important to know that the DM is only available on the mobile app. So, if you are trying to send Direct Messages using a PC, it won’t work. If you’re using a mobile app still wondering why I can’t send direct messages on TikTok, here are some of the methods to fix it.
Method 1: Change your Date of Birth
Previously, all accounts could use TikTok messages. But, in the recent update, TikTok cannot send messages due to privacy settings. The age of the user account must be under 18 years old. Now, only user accounts owned by over 18s can send and receive private messages.
If you have set your birth year accidentally wrong and now pondering why can’t I receive messages on TikTok, the only solution is to correct the Date of Birth. To do this, you need to contact TikTok support and provide your birth year proof and change on your account manually.
If your DOB is set correctly and still, you’re not able to send or receive Direct Messages, it seems, your phone number is not verified. Check out the following method how to verify your phone number.
Method 2: Verify your phone number
Did you know, your phone number must be verified to use TikTok’s messaging feature? If you’re logged in using your email ID, you need to go to TikTok’s account settings and enter your phone number before they will send you a text message.
Method 3: Logout and Login on the App again
Since there are many people are experiencing the same issue and scratching their head why did my TikTok messages disappear, one of the users shared a solution in which she said to fix this error by just logging out and log in again on the Tik Tok app simply and it will be fixed.
So far, TikTok has not yet released any official statement that could tell what exactly went wrong, you can try these methods meanwhile and see if it fixes or not.
How to Enable Direct Messages on TikTok
If you want to know how to enable Direct Messages on TikTok, go through the following steps.
1. Open the TikTok app on your mobile phone.
2. Click on three dots in the top right corner.
3. Click on “Privacy and safety”.
4. Click on “Who can send you direct messages”. Note: you can allow everyone or allow only your friends to send you messages.
5. Click on any of the options you prefer.
And it’s done, Direct Messages enabled on TikTok. Hope you have learned how to turn on direct messages on TikTok.