Bugs & Errors

Fix Uplay or Ubisoft Connect Error ‘Cannot Complete the Uninstall’

Fix Ubisoft Connect Error ‘Cannot complete the uninstall’

You would want to uninstall the game currently on your SSD for a range of reasons, but the last thing you expect to see is the Ubisoft Connect Error ‘Cannot Complete the Uninstall.’ This is an issue that has persisted with Ubisoft launchers for the past several years. You can face the same issue with Uplay.

Delating a game becomes necessary sometimes when the game is not working and you would want to install a fresh copy. Repairing the file does help in the goal, but that can fail sometimes. So, if you are seeing the error and you are unable to uninstall Ubisoft Connect or Uplay games, here is what you need to do.

Ubisoft Connect – How to Fix ‘Cannot Complete the Uninstall’ Error

The likely cause of the Ubisoft Connect Error ‘Cannot Complete the Uninstall’ is that the game itself is uninstalled and the folders are removed, but the thumbnail has remained on the launcher, which might suggest the game is still installed, when in fact the game is not on your PC. One of the ways to check if the game is uninstalled or not is to go to the install location and check if the game is there. The path may be C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\​Assassin’s Creed Valhalla, but can vary depending on your choice at the time of installing.

If the game folders are there, then, the game is not installed, but if the folders are missing your game is already uninstalled and you just have the thumbnail in the library. To fix the error, simply remove the thumbnail. You can do it by right-clicking on the game and selecting Hide.

But, if the game files are there, go back to the same install directory of the game on your PC and delete all folders related to the game. It’s not the neatest way to remove a game, but it gets the job done. You may have to reboot the system and then attempt the deletion.

You can also use a third-party utility to remove the game and then, clean the registry.

So, that’s how to take care of the Ubisoft Connect and Uplay error ‘Cannot Complete the Uninstall.’ If you want to know the steps for using a third-party utility, let us know in the comments.

Harsh Clif
He is caught in a loop between writing about games and playing them. It's a vicious cycle. Although he's biased towards PC, you can occasionally find him on the PS5. He does not own an Xbox Consoles but plans on getting one soon.

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