The PlayStation 5 has undoubtedly captured the gaming community’s attention with its powerful hardware and impressive game lineup. However, like any sophisticated piece of technology, the PS5 is not immune to occasional errors. One such issue that users may encounter is the CE-120360-2 error. In this guide, we’ll explore several solutions to help you resolve this error and get back to your gaming experience.
How to Fix PS5 Error Code CE-120360-2
The cause of error code CE-120360-2 is not sure but there are some common fixes to get rid of this issue. Here are some solutions to Fix PS5 Error Code CE-120360-2.
Update your system software
One of the most common causes of errors on the PS5 is outdated system software. Sony regularly releases updates to improve performance, fix bugs, and enhance overall stability. Follow these steps to ensure your console is running the latest version:
- Connect to the internet: Ensure your PS5 is connected to the internet.
- Update online: Go to the system settings, select “System Software,” and choose “System Software Update.” Follow the on-screen instructions to download and install the latest update.
- Update via USB: If you can’t connect your console online, download the latest system software from the official PlayStation website. Transfer the update to a USB drive and install it on your PS5 by following the on-screen instructions.
Access Safe Mode
Safe Mode is a diagnostic mode that allows you to access various tools to troubleshoot and fix system issues. Follow these steps to access Safe Mode on your PS5:
- Ensure complete shutdown: Turn off your PS5 completely.
- Enter Safe Mode: Press and hold the power button after the initial boot-up sound until you hear a second beep. This indicates that the console has entered Safe Mode.
- Connect controller: Use a USB cable to connect your PS5 controller to the console.
- Navigate options: Once in Safe Mode, choose the “Update System Software” option to ensure you have the latest version.
Power cycling involves completely turning off your PS5 and disconnecting the power source. This can help resolve various issues, including the CE-120360-2 error. Follow these steps:
- Power off: Fully power off your PlayStation 5.
- Unplug power cable: Disconnect the power cable from the back of the console.
- Wait: Wait for about a minute to allow residual power to dissipate.
- Reconnect power: Plug the power cable back in.
- Boot up: Turn on your PS5 and check if the error persists.
By following these troubleshooting steps, you increase the likelihood of resolving the CE-120360-2 error on your PS5. If the issue persists after trying these solutions, consider reaching out to Sony’s customer support for further assistance.