Fix PS5 ‘An unidentified error occurred’ PS Store

PlayStation 5 has occasionally been popping an error message – an unidentified error occurred, much to gamers’ frustration. This issue seems to occur mostly when PS5 owners purchase something from the PS Store. Luckily, this isn’t a major problem and is easily fixable. Read on to find how to fix PS5 ‘An unidentified error occurred’.

While PS5 issues like software issues, crashes, systems being bricked have been reported before, the unidentified error message seems to be just a trivial issue.

An unidentified error occurred | PS5 Fix

The error message comes up when trying to make a purchase on PS Store. Since it’s an unidentified error the true cause is not clear but might be related to PS Store servers.

Buying games or DLC from PS Store seem to trigger the message.

The error message might also suggest you try again in a few moments. And you can instead opt for the following quick fixes:

• If you keep attempting to go through the purchase, again and again, it might just complete it.
• Another method identified to solve this issue is to use a different payment mode. And this seems to be the most common solution as discussed by users on the PlayStation Twitter account as well.

An unidentified error occurred | Verifying Your Payment Mode

Even PlayStation reps have been discussing and replying to queries regarding the unidentified error on their Twitter account. They have suggested checking on the following points regarding the issue:

• The region of the user’s payment method should match the region of their PSN account. Else an unidentified error might occur since the purchase was being tried to be made from another region.
• It. might happen that the users get charged and then instantly credited right back without making the purchase. A different Credit Card for purchase might simply solve this problem.
• Also, users can add funds to their wallets/accounts in case that’s the issue.
• Continue to press the X button and try to complete the purchase. This forceful method of re-submitting your purchase might eventually complete the process.

In case nothing works, do as the message suggests – try again in some time.

We hope the PS5 ‘An unidentified error occurred’ will be resolved with one of the above-mentioned methods. Comment in case you know of another solution. Till then keep checking this space for more PS5 discussions.