Experiencing a ‘PlayStation Network Sign-In Failed’ error can be frustrating. There could be several reasons why you are seeing this error in PlayStation Network including wrong login credentials, banned IP address, server being down due to maintenance or outages, and error from your Internet Service Provider (ISP), among others. Thankfully, there are a few potential workarounds you can try to fix the error.
How to Fix PlayStation Network Sign-In Failed Error
Before you start the following detailed steps to fix the PlayStation Network sign-in failed error, make sure to check that you are entering the correct email address and password associated with your PSN account. If you are not sure, you can try resetting your password through the “Forgot your password?” option on the sign-in screen.
In addition, make sure your account is not banned on PSN. In case you have violated PlayStation Network’s terms of service, your account might be temporarily or permanently banned. Check your email for any communication from PlayStation regarding such actions. If everything is fine till here, then try the below workarounds to fix the error.
1. Check the Current Server Status of PSN
If you own a PlayStation console, you might know that the developers of Sony often perform maintenance on the PS servers for smooth function. So, the very first step we recommend is to check the current server status of PlayStation Network (PSN).
– Use a third-party tool DownDetector
In case the server is down, the error will be eliminated automatically once the services are back online.
2. Rebuild Database
Rebuilding the PS database can help to fix several issues and errors, including the ‘Network sign-in failed’ error. To rebuild the database:
– Turn off the PS by pressing and holding the power button for several seconds until the system beeps twice.
– Then, connect the DualSense controller to the PS5 via USB.
– Press the PS button on the controller. Select Option 5: Rebuild the Database and follow the on-screen instructions.
– Once done, the error should be fixed now.
3. Change DNS Settings
The next best method to fix the ‘Network sign-in failed’ error is to change the DNS settings on your console. To do that:
– Go to the PlayStation settings >> Network >> Setup Internet Connection >> Choose your Connection >> Custom >> IP Address: Auto >> DHCP Host Name: Do Not Specify >> DNS Field: Manual >> DNS Values and MTU Settings: Auto >> Proxy: Do Not Use.
– Test the internet once all settings are in place.
4. Check Your Internet Connection
If the error persists, make sure your internet connection is working fine and doesn’t have any issues. A poor and unstable connection can also lead to a sign-in failed error. You can try restarting your router or connecting your PlayStation console directly to the router using an Ethernet cable.
5. Update Firmware of Your Console
Make sure that your PlayStation console’s firmware is up to date. Outdated firmware can sometimes cause a sign-in failed error. Go to “Settings” >> “System Software Update” to check for updates.
6. Disable Media Server Connection
Some users suggest disabling the media server connection to fix the error. Here is how you can do it. The steps are pretty simple:
– Go to Settings on your console >> Network >> Disable ‘Media Server Connection’ option.
7. Reset Your PS to Default Settings
Have you tried all of the above methods and still the error persists, try resetting your PS to default settings. For this: Go to Settings on your Console >> Initialization >> Initialize PS4 or PS5 >> Full. Once the process is done, the error should be fixed.
That’s all you can try fixing the PlayStation ‘network sign-in failed’ error.
Read next: How to fix PlayStation error CE-117773-6.