Are you facing Netflix Error Code U7363-1260-8004B823 while trying to stream your favorite shows and movies? This error can be frustrating, as it prevents you from enjoying Netflix content. However, there’s no need to worry. In this article, we will explore the possible causes of this error and provide you with a comprehensive troubleshooting guide to resolve it. By following these steps, you can Fix Netflix Error Code U7363-1260-8004B823.
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How to Fix Netflix Error Code U7363-1260-8004B823
Netflix Error Code U7363-1260-8004B823 typically occurs when there are issues with the Netflix app or the streaming service itself. This error can be caused by various factors, including outdated software, corrupted files, or incorrect settings. Fortunately, there are several troubleshooting steps you can follow to fix this error.
Uninstall and Reinstall the Netflix App
One of the simplest and most effective solutions to fix Netflix Error Code U7363-1260-8004B823 is to uninstall and reinstall the Netflix app. This helps to ensure that any corrupted files or settings are completely removed and replaced with fresh installation files. Follow these steps to uninstall and reinstall the Netflix app:
- Press the Windows key + X on your keyboard to open the Quick Access Menu.
- Click on “Apps and Features” from the menu.
- Scroll down and locate the Netflix app in the list of installed apps.
- Click on the Netflix app and select “Uninstall.”
- Follow the on-screen prompts to complete the uninstallation process.
- Once the app is uninstalled, visit the Microsoft Store or Netflix website to download and reinstall the latest version of the Netflix app.
- After the reinstallation is complete, launch the Netflix app and check if the error persists.
Restart Netflix and Check for Updates
Sometimes, Netflix Error Code U7363-1260-8004B823 can be resolved by simply restarting the Netflix app and checking for updates. Follow these steps to restart Netflix and ensure it is up to date:
- Close the Netflix app if it is currently running.
- Press the Windows key on your keyboard to open the Start Menu.
- Click on the Power icon and select “Restart” from the options.
- Once your computer restarts, launch the Netflix app again.
- Check if the error still occurs. If it does, proceed to the next solution.
- If the error is resolved, ensure that the Netflix app is up to date. Visit the Microsoft Store or Netflix website to check for any available updates and install them.
Update Microsoft Silverlight
Netflix relies on Microsoft Silverlight for streaming content on certain browsers. If you encounter Error Code U7363-1260-8004B823 while using a browser to access Netflix, updating Microsoft Silverlight may resolve the issue.
Delete the Mspr.hds File
Netflix Error Code U7363-1260-8004B823 can sometimes be caused by a corrupted or outdated Mspr.hds file. Deleting this file and allowing Netflix to regenerate it can resolve the error. Follow these steps to delete the Mspr.hds file:
- Close the Netflix app and any open browsers.
- Press the Windows key + E on your keyboard to open the File Explorer.
- In the address bar, paste the following path and press Enter:
C:\ProgramData\Microsoft\PlayReady\
- Locate the “mspr.hds” file in the PlayReady folder.
- Right-click on the “mspr.hds” file and select “Delete” from the context menu.
- Confirm the deletion when prompted.
- Restart your computer.
- Launch the Netflix app or open a browser and try streaming Netflix again.
If none of the previous solutions have resolved the error, then try contacting the Netflix customer support.
