NBA 2K24 is an extremely popular basketball game developed by Visual Concepts and published by 2K. This is the 25th installment in the NBA 2K series. NBA 2K24 was released on September 8 for PC, PS4, PS5, Xbox One, and Xbox Series X|S. However, some players are reporting that their Face Scan feature is not working in the game. Using the Face Scan feature in NBA 2K24, you can make your custom player in the game and even use a face scanning feature to put your face in the game. If you want to be a superstar with your face in MyCareer mode, this app can help you do that. But this feature is currently not working for many players. If you are one of them and looking for the best methods to fix it, check out this guide and learn some of the top workarounds to fix NBA 2K24 Face Scan not working errors.
How to Fix NBA 2K24 Face Scan Not Working Error
Like many other NBA 2K24 gamers, if you are also experiencing a face scan is not working problem, then worry not and stick to this guide. Here we will show you how you can fix it.
1. Check the Current Server Status
The very first thing you need to do is to check the current server status of NBA 2K24. In case it is down, you won’t be able to upload your face in the game and the issue will get resolved automatically once the services are back online. To check the current server status, you can visit the official website or Twitter page.
2. Try a Different Angle
The next thing you need to do is to try a different angle to scan your face and we also suggest using a different light and making sure your room is well-lit.
3. Update Companion App
It is important to note that you can’t use the NBA 2K23 app in the 2K24 so go to the Google Play Store or App Store and get the latest version of the companion app.
4. Contact the 2K Support Team
As a last resort, try reaching out to the 2K support team for further assistance.
That’s all you can try fixing NBA 2K24 face scan not working error. However, some players are also reporting that despite successfully completing the scanning process, the head-building procedure becomes stuck at 50%. Well, this issue occurs due to a bug and at the time of writing this guide, the developers have not yet addressed or resolved this issue. However, simply restarting the entire face scanning process. This should resolve the issue.
Read next: Fix NBA 2K24 multiplayer not working issue.
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