Royal Crystals is an in-game currency that can only be bought with real money, so it makes sense why players would be upset that their purchase failed to load. In this guide, we will see how to fix the Lost Ark Purchase Failed for Royal Crystals.
Fix Lost Ark Purchase Failed for Royal Crystals
There seems to be some issue with the in-game store, as players are missing their purchase order for Royal Crystals. They either get the error message Purchase Failed, or they won’t see it in their inventory. Some players have also replied that they get no option of payment confirmation or payment input after confirming to buy the Royal Crystals. Here we will see how to fix the error message Purchase Failed for Royal Crystals in Lost Ark.
Read More: Fix Lost Ark Could Not Connect to the Game
Verify Game Files
Verifying the Integrity of your Game Files can help sort out if any missing or corrupted files are hampering your payment in-game.
Force Stop Steam
Go to Task Manager and force stop steam for the time being, then launch the client and log into Lost Ark. Go back to the purchase window to see if the payment methods are working.
Run Steam as Admin
Forcing Steam to run as Admin will give you the privilege to make certain changes to the client.
Enable Steam Overlay
Many players have claimed this worked for them. Go to Lost Ark’s Settings, go to the in-game option, and enable Steam Overlay. You can also turn on Desktop Game Theatre, as turning both of them on then starting Lost Ark seems to work.
Check Server Status
If the servers are down for maintenance, then you won’t be able to do any transactions. You can check online if Lost Ark servers are up and running.
Use a different server
Some players found that trying to make purchases in a crowded server hampered with payment issues, so you can move to a less populated server, make the payment, then go back to your main server to use the Royal Crystals.
Disable Discord Overlay
Disabling third-party applications helped with payment issues in Lost Ark for some players. Go to your Discord Settings, go to Overlay and turn off the option for Enable In-Game Overlay.
Keep trying the Purchase option
Some players had some luck by making the purchase for the Royal Crystals in Lost Ark by repeatedly pressing the Purchase button.
Close Lost Ark
Try to close the game as well as Steam, then try again. You can also uninstall and reinstall the game, or restart your PC.
Check Internet Connection
If your connection is obstructing the payment window, you can either restart router, or contact your network provider to get the issue fixed.
Contact Support
If all else fails, contacting support and raising a ticket is your only way out.
These are just some ways you can work around the issue of Purchase Failed for Royal Crystals in Lost Ark. You can also try to wait for any new update that will help fix the issue. Till then it is best not to use the in-game store till the issue is resolved. If you liked this guide you can check out our other guides as well.