If you’re an HBO Max subscriber, you may have noticed that the offline viewing feature needs to be fixed as intended. According to reports, some users are encountering an error message that says “Check Your Connection” when trying to play any of the downloaded content from the “downloads” section of the app. This can be a frustrating issue, as it defeats the purpose of being able to watch content offline. Fortunately, there are a few steps that you can take to try and fix this problem.
How to Fix HBO Max Offline Viewing Not Working
The developers have acknowledged this and said that they’re working on it. They also share some solutions. Here is the information provided by developers along with solutions.
Turn On/Off Flight Mode (Recommended)
One potential solution is to close the HBO Max app, turn flight mode on and off, and then reopen the app. This can sometimes help resolve issues with the offline viewing feature. To turn flight mode on and off, go to the settings menu on your device and toggle the switch for flight mode.
Delete and Re-download Content
Another potential cause of the issue could be a problem with the downloaded content. If the content is clear and complete, it may play properly. To fix this, try deleting the downloaded content and redownloading it. To delete the content, go to the “downloads” section of the HBO Max app and select the content you want to delete. From there, you should see an option to delete the content. Once the content is deleted, you can re-download it by selecting it from the streaming library and choosing the “download” option.
Reinstall the App
If you’re still having issues with the offline viewing feature after trying these solutions, the issue could be with the HBO Max app itself. In this case, you can delete and reinstall the app on your device. You can also try clearing the cache on your device by going to the settings menu and selecting “Apps.” You can find the HBO Max app and select “Clear Cache.”
Wait to Load
Another thing to remember is that it can sometimes take a little time for the video to load and play after you press the “play” button. If you’re experiencing this issue, it’s worth waiting a few minutes to see if the video eventually loads and plays. Some users got thier solution by this method.
Some users are experiencing issues with the offline viewing feature on HBO Max. While the cause of the issue is not yet known, you can try a few steps to fix the problem yourself. If none of these solutions are working, it’s worth reaching out to HBO Max customer support for further assistance. In the meantime, it’s important to stay patient and keep an eye out for any updates or fixes from HBO Max.