Fix Genshin Impact White Screen At Launch, While Loading, or After miHoYo Logo

Genshin Impact is an incredible game, but being an always online game with a massive player base, errors and bugs with the game are common. Fortunately through, most problems with the game are easy to resolve. Browse our game category as we have guides on almost all issues with the game. Today, we are going to discuss the Genshin Impact white screen at lunch or after the miHoYo logo. The white screen does not go and you are unable to access the login screen. The developers have highlighted the cause of the issue as outdated or corrupted DirectX. We have a number of proven solutions that can resolve the problem.

In addition, if there is an error with the game that we haven’t covered in our guides, you can let us know via the comment and we will address it in our upcoming guides. Let’s resolve the white screen with Genshin Impact.  

Fix Genshin Impact White Screen At Launch, While Loading, or After miHoYo Logo

From what we know about the Genshin Impact white screen at launch, it appears to be a problem when the system does not meet the recommended settings or the DirectX is not installed correctly. Here are the solutions to resolve the issue.

Ensure your System Meets the Minimum Specifications

With the game not loading and being stuck at launch with white or black screen after the miHoYo logo, one of the major cause is the system not meeting the minimum specifications to play the game. So, before you proceed with the other solutions, you should ensure your system is capable enough to play Genshin Impact.  Here are the specifications.

  • OS: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows  10 64-bit
  • Processor: Intel Core i5 or equivalent
  • RAM: 8 GB
  • Graphics Card: NVIDIA GeForce GT 1030 or better
  • DirectX Version: 11
  • Storage Space: 30 GB or more

Place the Problematic DLLs Manually

The official solution to the problem is to reinstall DirectX manually, but a lot of people have reported it does not resolve the Genshin Impact white screen at launch. We have a solution that was shared on the miHoYo forum and several players have reported it to work. In order to perform the fix, you need to Download the file on the link, extract it, and paste all the DLLs where your game’s executable is located (example: – C:\Program Files\Genshin Impact\GenshinImpact.exe).

The problem is confirmed to occur due to a missing or corrupted DLL. Hence, if you don’t trust the file, you can try the solutions listed in this post as it corresponds to the same problem or you can try the next solution.

Install DirectX Manually

Corrupted, outdated, or missing DirectX can cause problems such as the white or black screen in Genshin Impact. The DirectX required for the game is located at the install location of the game. Follow the below steps to reinstall the DirectX and resolve the error.

  1. Go to C:\Program Files\Genshin Impact\ and locate DXSETUP.
  2. Double-click on the DXSETUP.exe and install the DirectX.
  3. If the file is not present at the location, go to Microsoft and download the DirectX.
  4. Install the program and restart the system.

Reinstall the Game

Finally, if none of the other solutions have worked and your system meets the minimum recommendations to play the game, the most effective solution would be to reinstall the game. The developers recommend this fix and in our experience most configuration and client errors with the game is fixed by a simple reinstall of the game. Given the small size of the game, it’s not a difficult step to perform.

We hope the post has been helpful in resolving the Genshin Impact white screen at launch, while loading, or after miHoYo logo.   


  1. BlueJ 24 March 2021
    • Harsh Clif 24 March 2021

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