If you have encountered the Genshin Impact crash at startup, unable to launch, not installing, or black screen, the first thing you must do is check the operating system compatibility requirements, if your system does not meet the requirements, it’s probably the reason why you are experiencing any of the above issues. Although the game is playable on windows 7 service pack 1, we suggest you play it on Windows 10.
Here are the minimum system requirements to play the game.
- OS: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit
- Processor: Intel Core i5 or equivalent
- RAM: 8 GB
- Graphics Card: NVIDIA GeForce GT 1030 or better
- DirectX Version: 11
- Storage Space: 30 GB or more
Fix Genshin Impact Crash at Startup, Unable to Launch, Not Installing, and Black Screen
If you meet the minimum requirements and you are still experiencing the Genshin Impact crash at startup, unable to launch, not installing, or black screen, you probably didn’t approve the game in the Windows Defender or antivirus popup. Ensure that the game is whitelisted on your antivirus software or the Windows Firewall and Defender.
Some other areas of concern are listed below.
The game appears to have problems with users with Intel graphics card users. If your game is crashing and you are on a Intel graphics card, first check for update. You are not alone with this problem, a lot of players with Intel are experiencing it. Try the below solutions and hopefully, the developers will soon release a patch or there will be an update from Intel.
Terminate Unnecessary Applications – With so many games, third-party software that forcefully inject themselves between operations cause crash in the game. Hence, the first thing we must do to resolve the Genshin Impact crashing on PC or failed to launch error is suspend all unnecessary programs and then launch the game. Here are the steps you can follow.
- Press Windows Key + R and type msconfig, hit Enter
- In General tab, uncheck Load startup items
- Go to the Services tab
- Check Hide all Microsoft services
- Now, click Disable all
- Click on Apply and OK.
Try launching the game and check if the crash at startup, unable to launch, or the black screen still appear.
Updating the Graphics Card Drivers – The cause of Genshin Impact black screen could be an outdated graphics card driver or fullscreen optimization. Nvidia recently released the latest Game Ready Drivers, ensure you have updated the driver software to that. If the error still persists, locate the game executable at C:\Program Files\Genshin Impact\GenshinImpact.exe > right-click > Properties > Compatibility > check Disable fullscreen optimization and Run this program as an administrator.
Check if the black screen in the game is fixed.
Clear Windows Temporary Files – Sometimes temporary files can become corrupted. These files are used by the game for better performance, but corruption can cause the game to crash. Delete these files and allow the game to download new files. This can potentially resolve the error. Here are the steps to delete temp files form your OS.
- Open the Run dialogue box by pressing on Windows Key + R
- Type %temp% in the field and hit Enter
- Press Ctrl + A and hit Delete (if you cannot delete some files, let them be and close the Window)
Modify Discord Settings – If you are using Discord, here is what you need to do. The in-game overlay and the hardware acceleration of Discord is also known to cause crash in games. So, if you have the software installed and running disable the overlay and hardware acceleration. Here are the steps you can follow.
- Launch the Discord app and click on User Settings
- Click on Voice & Video in the left menu
- Locate Advanced by scrolling down and click
- Next, disable OpenH264 Video Codec provided by Cisco System, Inc. and Enable Quality of Service High Packet Priority
- Go to Overlay and disable it
- Go to Advanced anddisable Hardware Acceleration.
If nothing so far has been helpful, here is a solution at the Genshin Forum that seems to have helped a lot of people, but create a quarantine folder before extracting, just to be extra safe.
Hopefully, the above solutions have resolved the Genshin Impact crash at startup, unable to launch, not installing, and black screen. If the problem persists, raise a ticket with the developers or put the problem in a relevant forum. Additionally, if you have some other problem with the game or a solution that’s worked for you, let us know in the comments.