If you’re a Fitbit Charge 5 or Luxe user with a Samsung Galaxy Z Flip or Z Fold running Android 13, you may have noticed that your device is having trouble syncing. This can be frustrating, mainly if you rely on your Fitbit for tracking your fitness and health data.
The syncing process stopped abruptly, and many users have tried resetting their Fitbit to factory defaults and clearing the Fitbit app cache and data. Still, these solutions have not been effective in fixing the issue.
One affected user on the Fitbit community forum has suggested that the problem may be due to a flaw in the Samsung software Bluetooth stack in Android 13. This is supported by the fact that other smartphone users are able to sync their wearables without issue.
How to fix Fitbit Charge 5 and Luxe can’t sync with Samsung devices
If you’re having trouble syncing your Fitbit Charge 5 or Luxe with your Samsung Galaxy Z Flip or Z Fold, there are a few steps you can take to try and troubleshoot the issue:
Restart Your Device
The first thing you should try is restarting your phone. This simple step can often fix a variety of issues, including sync problems with Fitbit devices.
If that doesn’t work, you can try shutting down your phone completely and then restarting it. This can help reset any bugs or glitches that may be causing the sync issues.
Reinstall Fitbit App
If none of these steps works, you may need to delete and reinstall the Fitbit app. Make sure you’re installing the latest version of the app from the Google Play Store. This can help resolve any issues that may have been caused by an outdated or buggy version of the app.
Factory Reset The Device
If you’re still having trouble syncing your Charge 5 or Luxe, you may want to try resetting the device. To do this, hold down the button on the device for 8 seconds until you see the Fitbit logo. This will reset your device to its factory settings and may help resolve any sync issues you’re experiencing.
Disable Google Assistant
Another potential issue with the Charge 5 and Luxe on Android 13 is Google Assistant. Some users have reported that disabling Google Assistant can help resolve sync issues with these devices. To do this, go to your phone’s Settings > Apps > Google Assistant > Disable.
Force Quit App
You can also try force quitting the Fitbit app. To do this, go to your phone’s Settings > Apps > Fitbit > Force stop. This will close the app and may help resolve any problems that are preventing it from syncing with your device.
By following these steps, you should be able to fix any sync issues you’re experiencing with your Fitbit Charge 5 or Luxe on Android 13. If you’re still having trouble, you may want to reach out to Fitbit customer support for additional help.
Fortunately, Fitbit Support has acknowledged the issue and is working on a fix. While no estimated time of arrival (ETA) has been shared, it’s reassuring to know that the issue is being addressed. In the meantime, it’s worth keeping an eye on the Fitbit Support website or social media channels for updates.