Diablo 4 is one of the most anticipated games of the year, and players have been eagerly waiting for its release. However, some players have reported encountering error code 397500 while playing the game, which can be frustrating and prevent them from enjoying the game. In this article, we will discuss what Diablo 4 error code 397500 is and how to fix it.
Error code 397500 is a common error that occurs in Diablo 4 when players try to connect to the game’s servers. This error message usually appears when the game is unable to establish a connection to the game servers due to network or server issues.
Several factors can contribute to error code 397500, including server maintenance, network connection issues, or even using cheating or hacking tools. In some cases, the error may also occur due to firewall or antivirus software blocking the game’s connection to the server.
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How to Fix Diablo 4 Error Code 397500
If you encounter error code 397500 while playing Diablo 4, there are several steps you can take to fix it. Here are some of the most effective solutions.
Restart the Game
First and foremost, if you encounter error code 397500 while playing Diablo 4, the first thing you should do is restart your game. This simple step can often resolve minor connectivity issues that may be causing the error. If restarting the game doesn’t help, you should wait for some time and try again later. Sometimes, the error is caused by temporary server issues or high traffic, and waiting for a while can resolve the problem.
Play another Blizzard game and then launch Diablo 4
Launching and playing another game from Blizzard’s library can help refresh your account’s connection to the game servers. After playing another Blizzard game for a short period, exit the game and relaunch Diablo 4 to see if the error persists.
Restart your computer and network equipment
A simple restart of your computer and network equipment (modem, router) can help resolve temporary connectivity issues. Power off your computer and completely shut down your network equipment. Wait for a few minutes, then power them back on and launch Diablo 4 again.
Update the game
Ensure that you have the latest updates and patches for Diablo 4 installed. Developers often release updates that address various errors and improve the game’s stability. Check for updates through the game launcher or platform and install any available updates.
Check for server
If the error persists, you should visit the Battle.net support page to check for any server maintenance updates. Sometimes, the game servers undergo maintenance, and during this time, players may experience connectivity issues. If there is any maintenance going on, you may need to wait until it is completed before you can access the game. Additionally, you can check the DownDetector pages for Blizzard Battle.net and Diablo to know if the error is a widespread problem or not. This can help you determine whether the problem is on your end or the server’s end.
Uninstall Cheating Tools
Another common cause of error code 397500 is the use of cheating or hacking tools. If you have any such tools installed, you should completely uninstall or disable them. Cheating or hacking tools can interfere with the game’s connectivity and cause errors like this. Therefore, it is best to remove them to avoid any issues.
Check Firewall/Antivirus
Alternatively, you can try disabling your antivirus or firewall temporarily. This step can help you identify whether the error is caused by your security software or not. If disabling the security software resolves the error, you can add Diablo 4 to the exceptions list to ensure that it is not blocked in the future.
Play Another game and Relaunch Diablo 4
Another option you can try is to play another Blizzard game and relaunch Diablo 4. Sometimes, switching to a different game and then back to Diablo 4 can help refresh the connection and resolve the error. This step can help you identify whether the error is specific to Diablo 4 or a general connectivity issue.
Change DNS
Finally, you can try changing DNS to fix Diablo 4 error code 397500. DNS (Domain Name System) is responsible for translating website names into IP addresses. Sometimes, changing the DNS settings can help improve connectivity and resolve the error.
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