Asus ZenFone 9 users have been reporting an issue with their devices that causes them to randomly restart, even after the Android 13 update. This problem is said to have started with the pre-installed Android 12 and has persisted even after Asus released the Android 13 update, which suggests that there is no fix included in the new build.
How to Fix Asus ZenFone 9 Random Restarts
The random restarts can be extremely frustrating, as users may miss important calls, text messages, or work-related notifications due to the issue. Some users have even reported that their phone stops charging after the automatic restart, even though it is still connected to the charger.
Disable Automatic DND and Face Unlock
There are a few potential solutions that users have tried in order to fix the problem. One method is to disable the bedtime and automatic DND modes, as this has seemed to solve the issue for some users. Another user on the Asus support forum suggested turning off the “face unlock’ feature.
Reset the Mobile
One potential solution is to reset your Asus ZenFone 9. This process involves returning your phone to its factory settings, which can sometimes help resolve issues like random restarts. To reset your phone, go to the settings menu and select “System.” From there, select “Reset Options” and then “Erase all data (factory reset).” Make sure to back up any important data before resetting your phone, as this process will erase all of your personal information and installed apps.
Replace Motherboard
If these solutions do not work, users can also try getting the phone’s motherboard replaced at an authorized service center. This process can take some time, so it is recommended that users get an alternative phone in the meantime. Some users have reported that this solution has been successful in fixing the issue.
It’s important for manufacturers to be vigilant and carefully test the compatibility of their apps and devices before launching them for the general public. This is especially important when it comes to updates, as users rely on them to fix problems and improve the overall performance of their devices.
In conclusion, if you are an Asus ZenFone 9 user experiencing random restarts after the Android 13 update, there are a few potential solutions that you can try. These include disabling the bedtime and automatic DND modes, turning off the ‘face unlock’ feature, and getting the phone’s motherboard replaced at an authorized service center. It’s important to stay patient and keep an eye out for any updates or fixes from Asus.
